FAQ
Find answers to common questions about our products, services, and policies. If you need more help, contact our support team. We're here to assist you!
Service
What is HaloDish?
HaloDish, developed by eftax, is a friendly service for Muslims in Japan and Thailand. It provides useful information about halal restaurants and prayer spaces. Please visit [About us] page for further details. Please note that our intention is not to propagate any religious beliefs.
What is Halal?
Halal, meaning 'permissible' in accordance with Islamic law, refers to food that is allowed for consumption by Muslims. General examples include vegetables, fruits, grains, seafood, seaweed, legumes, milk, eggs, and specific methods of slaughtering and processing meat. However, individual interpretations regarding dietary rules may vary among people.
What service can I use with HaloDish?
You can utilize services such as searching for halal restaurants, halal food stores, and prayer spaces, as well as posting reviews.
User Registration
Is user registration required to use HaloDish?
Searching for halal restaurants, halal food stores and prayer spaces is available without the need for user registration. For posting reviews and making purchases on HaloDish Shop, user registration is required.
I haven't received an email after user registration
The following possibilities are considered:
-The entered email address is incorrect.
-The received email is being sorted into the spam folder.
-Domain blocking settings are in place.
-There may be a receiving error due to the reception capacity limit of your email address (provider).
Orders
I haven't reveived an email of purchase after completing my order.
The following possibilities are considered:
-The entered email address is incorrect.
-The received email is being sorted into the spam folder.
-Domain blocking settings are in place.
-There may be a receiving error due to the reception capacity limit of your email address (provider).
How can I use the points I've earned?
For every 1 yen of purchase amount excluding tax, 1 point will be awarded. You can redeem 100 points for 1 yen on your next purchase.
Payments
What payment methods are available?
Credit card payments through Shopify payments are available. For the details, please see below.https://www.shopify.com/
I want to change the payment method after completing my order.
We are afraid that changes to the payment method cannot be made after completing the order.
How can I get a billing invoice?
Your billing invoice will be sent via email. If you wish to receive a invoice, please contact info@halodish.com with your name and order number of your purchase.
Delivery
Is shipping fee free?
The shipping fee varies depending on the purchased items and quantity. For details, please check the product purchase page
What delivery company do you use?
Please check the shipping completion email. For information regarding the delivery status of your order, please check on the website of the respective shipping company.
I haven't received the product
Please confirm if you have received the order completion email. Depending on the availability of the ordered items and transportation conditions, delivery may take longer than originally estimated. For information regarding the delivery status of your order, please check on the website of the respective shipping company.
Return and Cancellation
I purchased the wrong product. Can I cancel it?
We are afraid that cancellations or returns due to customer convenience is not acceptable after the product has been shipped.
Can I return the product after completing my order?
After the product has been shipped, cancellations or returns due to customer convenience is not acceptable. In the unlikely event of any defective items, please contact us promptly via email at [info@halodish.com].